Toni Kelly Counseling & Consulting is currently in network with Aetna/Meritian, Medicare, Lyra Health, Blue Cross Blue Shield, Humana and United Behavioral Health/Optum. Self pay clients or clients who choose not to use their insurance benefits are also accepted. A super bill can be provided to you at no additional cost for possible reimbursement of out of network benefits; reimbursement is not guaranteed.

Toni Kelly Counseling & Consulting (TKCC) believes that everyone should have access to quality mental health services. For this reason we are in network with a few insurance companies. However, we recognize that there are pros and cons to utilizing one’s insurance benefits. Here are some of the pros and cons of self pay vs. using your insurance:

Self-Pay allows you more privacy when it comes to your mental health information, unless otherwise subpoenaed by court. When using your insurance, insurance companies have the right to view all documentation and require a mental health diagnosis to determine medically necessity to utilize one’s mental health benefit This diagnosis does become a part of your permanent record and based on the diagnosis the client can be limited to a certain number of sessions. Insurance companies also place a lot of control and restrictions on our intervention and how we work together during our therapeutic relationship. Some may not like the idea of the insurance companies having such power and therefore opt out of using their insurance and choose to be Self-Pay. With insurance, you will receive a reduced fee based on the agreed contracted rate between your provider and the insurance company. Ultimately the decision to utilize insurance benefits or self pay is up to the client and we respect the client’s right to choose.

Toni Kelly Counseling & Consulting accepts Aetna/Meritian, Medicare, Lyra Health, Blue Cross Blue Shield, Humana and United Behavioral Health/Optum. We do not accept TENNCare. It is highly recommended that you contact your insurance provider and verify that we are an in network provider with your specific policy. After you have verified that we are an in network provider our office administrator is more than happy to answer any questions you may have regarding insurance and payments. Once you become an established client billing inquiries should be directed to Healthcare Right:

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 billing@healthcareright.net; Office Phone: 615-208-3205; Fax: 615-658-1388

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Out of network clients are also accepted. A super bill can be provided to you at no additional cost for possible reimbursement of out of network benefits from your insurance provider; reimbursement is not guaranteed. Additionally, self pay clients or clients who choose not to use their insurance benefits are also accepted. For all clients, payments (copayments, deductible amounts, and self pay payments) are due at time of service and will be processed through our electronic health system. ​The Billing Alliance handles all of the billing and collection of fees for Toni Kelly Counseling & Consulting.

Sessions are offered in person or via a HIPAA compliant online platform. Telehealth sessions are only offered to those who reside or are located in Tennessee due to licensure requirements.

Less than 24 hr notice = $100 late cancellation fee

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We prioritize our clients by holding space for each person we see. When clients cancel an appointment, our clinician offers that space to other clients who need an appointment that week. When clients cancel within 24-hours, other clients miss out on an opportunity to be seen. Therefore, if you would like to cancel/reschedule an appointment, we ask that you do so by canceling your appointment on the Simple Practice patient portal with at least 24-hour notice.

Anyone canceling/rescheduling an appointment with less than a 24-hour notice will be responsible for our late cancellation fee of $75. Insurance does not cover late cancellations, so it is your responsibility to pay. We will charge the credit card we have on file for you when a cancellation takes place within 24-hours of the scheduled session.

No Show = $100 fee

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A “no show” is when the client does not email, cancel in the Simple Practice patient portal, or leave a voicemail letting the therapist and the office know they are unable to attend their appointment. No Shows result in a $75 fee. Insurance does not cover a no show, so it is your responsibility to pay. We will charge the credit card we have on file for you when a no show takes place.

Toni Kelly Counseling & Consulting is a cashless practice and therefore only accepts debit and credit cards as acceptable forms of payment. Clients can also use employer provided Health Savings (HSA) and Flexible Spending Accounts (FSA) to pay for treatment. Debit and credit card payments are processed via Stripe credit card processing system.